Products & Modules

A consolidated information management system for I/DD service providers.

Community Living

Give support counselors access to each individual’s person-centered and in-home care needs — freeing time and opportunity for individuals to live unrestricted by their needs.

Module functionalities

  • Set up housing info: address, utilities, capacity, accessibility
  • Create and update schedules based on granted hours and PCP goals
  • Schedule medical appointments and assign accompanying staff
  • Manage maintenance requests, contractors, repairs, and costs
  • Keep house logs with attendance tracking for individuals and visitors
  • Powerful reporting on PCP progress, hours, and compliance
Community Living module: house log and scheduling view
Help care run smoothly — all DSP functionality on mobile too.

Meaningful Day Service

Meaningful Day & Supported Services provides the individual with the ability to increase their development of skills for daily living as well as track allocated resources.

Module functionalities

  • Create/update individual schedule based on granted hours
  • Create/update Activities and assign it to individuals based on personal preference and PCP Goals
  • Manage Fleet services by connecting Activities with vehicles, drivers, support staff, and Individuals
  • Train Support Staff to work with all Individuals they support based on staff schedule
  • Report attendance and specific documentation for each authorized service
  • Management with personal “approval dashboard” to see authorized, scheduled, and reported hours
  • System actively tracks communication between Manager and Support staff for anything pertaining to the Service Log
  • Powerful reporting tool to see PCP progress, used and lost authorized hours, training compliance and speedy location of all pertinent data
Meaningful Day Service module: schedule and activity view
Keep the service schedule up to date and at your staff’s fingertips.

Personal Support

Provide staff management with detailed, accessible feedback — giving the individuals you support the freedom to live their lives unimpeded.

Module functionalities

  • Create and update individual schedules based on granted hours and PCP goals
  • Train support staff for every individual they work with
  • Report attendance and documentation for each authorized service
  • Approval dashboard for authorized, scheduled, and reported hours
  • Track manager–staff communication tied to the service log
  • Electronic Visit Verification (EVV)
  • Powerful reporting on PCP progress, used/lost hours, and compliance
Personal Support module: staff schedule and approval dashboard
Single sign on (SSO) with Office 365 account.

Financial Module

The Financial module allows agencies to create claims in just one click and has a direct connection to electronic payment systems.

Module functionalities

  • Create your agency claims from service records in one click
  • Supports all claim units: 15 Minutes, hourly, daily, monthly, milestones, items, trips, upper payment limit
  • Re-create claims as needed from updated Daily Logs
  • Get detailed information about the source of each claim
  • Always have access to historical claims and submissions for audit purposes
  • Direct connection to electronic systems such as Maryland LTSS
  • Easy reconciliation process to know when your agency received payment for submitted claims
  • Generate 837 files in one click for electronic submission. Reconcile submitted claims with payments in 835 files.
  • Analyze financial data to identify gaps, trends, and improve decision-making
Financial Module
Uses Direct Support Staff daily service logs to automatically create claims without manual calculations or adjustments.

AI Assistant

Use AI Assistant in CIMS to automate repetitive tasks, analyze data, and provide insights that can help your agency make better decisions.

Module functionalities

  • Assist in creation of Person Centered Plans (PCP)
  • Generate shift briefing for Direct Support Professionals (DSP)
  • Generate house events and tasks summary
  • Use AI to validate Service Logs before approval
AI Assistant Module
AI Assistant in CIMS is a powerful tool that helps your agency to improve efficiency and accuracy in daily operations.

Assistive Technology Module

Use Assistive Technology Module to manage and track assistive devices, create forms for individuals who want to try new devices, and monitor device usage and maintenance.

Module functionalities

  • Create a library of assistive devices and applications
  • Create forms for individuals who want to try new devices
  • Assign assistive devices to individuals and plan their usage to achieve desired outcomes
  • Track device usage and maintenance
Assistive Technology Module
Assistive Technology Module is a powerful tool that helps your agency to improve efficiency and accuracy in daily operations.

PCP and Behavioral Plan Module

The PCP and Behavioral Plan Module provides tools to help create, monitor, and track the Person-Centered Plans and Behavior Plans making it easier to understand supported individuals required needs and how your agency can to turn their dreams into a reality.

Module functionalities

  • Setup time frame, goals and implementation steps for PCP
  • Consultation, after development of the BP; - Working with the person and caregivers to implement the BP
  • Ongoing education on recommendations, strategies, and next steps
  • Ongoing assessment and documentation of progress
  • Development of updates to the BP as required by regulations
  • AND/OR - Monitoring and ongoing assessment of the implementation of the BP
  • Track individual behavior using ABC records, rewards, and behavior frequencies
PCP and Behavioral Plan Module
Person-Centered Planning: Turning Dreams into Reality.

Clinical Module

Keeping all medical information and alerts on a single dashboard has never been easier.

Module functionalities

  • Create, edit, and review Nursing Care Plans
  • Create Nursing Assessments and track the next Assessment date
  • Review all medical records and track patient progress
  • Receive all medical alerts and notifications
  • Create and manage Nursing Call Logs
Clinical Module
The Clinical Module provides a complete solution for managing an individual’s medical records, and health-related needs.

eMAR Module

Electronic MAR module links the staff’s schedule to individuals within your agency who require medication administration or delegated nursing services.

Module functionalities

  • eMAR allows the ability to flag medications or services that require specific instructions or follow-up
  • Pharmacy Feed connects your Pharmacy to CIMS eMAR module and electronically receives prescription orders for the individuals your agency supports
  • The eMAR function is triggered and a documentation option in the staff’s schedule is opened
  • Quickly pull staff names who administered medication to a specific individual during a specific time frame.
eMAR Module
eMAR enforces all the 6 Rights for medication administration.

Business Intelligence (BI) Module

The Business Intelligence Module allows agencies to obtain deeper insights with collected data so they can make informed decisions.

Module functionalities

  • Use your organization's data to make informed decisions
  • Increase organizational efficiency
  • Trusted and governed data
BI Module
Expeditious analysis with intuitive dashboards.

Quality Assurance Module

The Quality Assurance Module allows timely notifications to appropriate person(s) when an incident occurs and can be quickly managed based on observations and internal/external incidents. Incident reporting from start to finish, from staff to management; with timely notifications to appropriate levels.

Module functionalities

  • Design incident report form based on Agency policy
  • Report issues related to individuals or staff
  • Convert issues into Incident Reports or Observation
  • Manage all documents, investigation notes, recommendations and followup dates
  • Powerful reporting tool for analytics for revealing if there are patterns related to provider or facility
QA Module
Ensure timely notifications and effective incident management.

HR and Training Module

The strong foundation you need to ensure accuracy and accountably across your agency. The HR and Training Module connects your agency staff to the information they need to meet their required training needs and department goals.

Module functionalities

  • Setup and maintain agency divisions, departments, job titles, and office locations
  • Initiate, review and provide electronic approval of Employee Change Notice request
  • Setup and maintain training requirements, instructors, and external agencies
  • Setup and maintain training courses and classes
  • Keep records of class attendance, completion status and scores. Create certificates and training requirements for students
  • Generate training agreements for new hires and transferred employees
HR and Training Module
Our Step-by-step implementation is the fastest way to get to the goal.
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